legends · 3 min read ·
Ride Rating
A rideshare passenger files a complaint about a driver whose trip never moves, and then receives the car as a gift.
**Passenger safety report — Driver ID 7731-K**
**Filed by:** Tomasz Brand (passenger) · **Trip:** 19 Oct, 22:40–23:02 · **Pickup:** Rennet Street · **Dropoff:** 88 Ash Lane
· · ·
I booked the car at 22:40 and it arrived in four minutes. The driver was a man in a dark jacket. He said his name was Dale, which matched the app. He asked me to put my bag in the boot, and I did.
The route on the app showed a left turn at the junction with Carrow Road. He took a right. I didn't say anything. He had the radio on, low, a station playing old songs I didn't know.
At the third set of lights he said, "It's a shortcut." I said that was fine. He said, "Are you comfortable?" I said yes. He said, "You'll get there when you get there."
· · ·
**Trip log (system generated)**
- 22:44 · Route deviation: 1.2 km.
- 22:51 · Route deviation: 3.4 km. Vehicle has not moved since 22:49 according to GPS.
- 22:58 · Route deviation: 5.7 km. Passenger location and vehicle location differ by 0 m.
*Trip completed 23:02. Passenger rated driver 1 star.*
· · ·
**Passenger report (continued)**
When the car stopped, we were outside my building. The meter said 23:02. He pulled up at the kerb and turned to me and said, "Here you are." But I'd put my own address in and I hadn't been in the car long enough to drive anywhere.
I asked him where we'd been. He said, "Round the houses." Then he laughed, and I saw his teeth were very white, and his eyes were the same colour as the windscreen.
I got out. He didn't drive off. He waited at the kerb with his hazards on until I was inside, and when I looked out of my window the car was still there, and so was he, and so was a second man in the back seat, looking out of the rear window at my building with the same expression.
· · ·
**Driver complaint review (internal, 26 Oct)**
Complainant's account has been checked against trip data. Driver ID 7731-K recorded 9,412 completed trips in the last 12 months. Driver's average rating: 4.9.
No trip has been recorded in the driver's name for 14 October through 25 October. The driver's account has been active throughout.
Note from reviewer: the vehicle registration on file belongs to a silver saloon. The car in the complainant's photo is dark blue. The photo was taken from the complainant's window at 23:05, and the reflection in the windscreen shows a second person in the front passenger seat, facing backwards.
· · ·
**Second passenger report · Driver ID 7731-K**
**Filed by:** Anika Solberg · **Trip:** 25 Oct, 06:15–06:21 · **Pickup:** Station Road · **Dropoff:** Station Road
I took the car to the station. Six minutes. It arrived at my door before I'd finished my coffee. The driver said his name was Dale.
When I got in he said, "Hello, you're going somewhere, aren't you?" and I said yes, the station. He said, "We'll go together," and then the car started moving, and I don't remember anything after that until the car stopped in the same place it had started.
The app says I took the trip. It says the trip was six minutes long and the fare was £0.00. It also says I rated the driver five stars, with a note: *Thank you for taking me where I needed to go.*
I didn't write that.
· · ·
**Compliance review — Driver ID 7731-K (26 Oct, closed)**
Trip records show a single vehicle in service under this driver's ID. Trips are logged as completed. Passengers have been dropped off at their stated destinations.
Recommendation: no further action. The driver's account is marked *no longer required*. The vehicle's registration has been transferred to the passenger, Mr Brand, who has requested the car be retained for personal use.
· · ·
**Automated message to Mr Brand (sent 27 Oct, 22:40)**
Your driver is on the way. Pickup at 88 Ash Lane. Estimated arrival: 4 minutes.
*Please be ready. The car is already outside.*